FAQ

Frequenty asked questions

What is Opticore Solutions Limited?

At Opticore Solutions Limited, we’re a creative agency dedicated to helping businesses grow through innovative design, strategic marketing, and cutting-edge technology. Our expertise spans custom web design, graphic design, digital marketing, video production, and 3D modeling. We work closely with businesses of all sizes to craft tailored solutions that meet their unique needs.

What makes Opticore Solutions different from other agencies?

We believe in the power of creativity to elevate brands and foster growth. What sets us apart is:
- Personalized Approach: Every project is unique, and we tailor our solutions to match your vision.
- Expert Team: Our professionals bring years of experience and a passion for innovation.
- End-to-End Services: From design to execution, we handle everything under one roof.
- Commitment to Excellence: Your success is our priority, and we go above and beyond to deliver results.

What services do you offer?

We specialize in a wide range of creative and digital services, including:
-Custom Web Design: Beautiful, functional websites that reflect your brand identity.
-Graphic Design: Eye-catching visuals for branding, marketing, and advertising.
-Digital Marketing: Strategies to boost online visibility, engagement, and conversions.
-Video Production: Professional videos to captivate your audience and tell your story.
-3D Modeling: Immersive designs for product visualization, architecture, and more.

Do you work with businesses of all sizes?

Absolutely! Whether you’re a startup, small business, or large enterprise, we adapt our services to fit your goals and budget. Our team thrives on understanding your unique challenges and delivering solutions that drive results.

Can you handle projects outside your listed services?

While our core expertise lies in the services mentioned above, we’re open to exploring new opportunities. If you have a specific need, let us know—we’ll assess how we can assist or recommend trusted partners if necessary.

How do I get started with Opticore Solutions?

It’s simple! Just follow these steps:
1. Contact Us: Reach out via email, phone, or our website contact form.
2. Consultation: We’ll schedule a call or meeting to discuss your goals and requirements.
3. Proposal: Based on our discussion, we’ll provide a detailed proposal outlining timelines, costs, and deliverables.
4. Kickoff: Once approved, we’ll begin working on your project.

Do you offer consultations?

Yes, we offer free initial consultations to understand your needs and explore how we can help. During this session, we’ll discuss your objectives, timeline, and budget to ensure alignment.

How much do your services cost?

Pricing varies depending on the scope, complexity, and duration of the project. After our consultation, we’ll provide a transparent quote tailored to your needs. We aim to offer competitive rates without compromising quality.

What payment methods do you accept?

We accept payments via bank transfer, credit/debit cards, and popular online platforms like PayPal. Specific details will be included in your invoice.

Are there any hidden fees?

No, we believe in transparency. All costs will be clearly outlined in your proposal and contract. There are no hidden fees—what you see is what you pay.

How long does a typical project take?

Timelines depend on the service and complexity of the project. For example:
- Web Design: Typically 4–8 weeks.
- Graphic Design: 1–3 weeks per project.
- Video Production: 2–6 weeks, depending on length and style.
We’ll provide an estimated timeline during the consultation phase

Will I have input during the project?

Absolutely! Collaboration is key to success. We’ll keep you involved at every stage, from initial drafts to final approvals, ensuring the end result aligns with your vision.

What happens if I’m not satisfied with the results?

Your satisfaction is our top priority. If adjustments are needed, we’ll work with you to refine the deliverables until you’re happy. Our goal is to exceed expectations, not just meet them.

Who owns the final product after the project is completed?

Once full payment is made, you own the final product, including all rights to use it for your business purposes. However, we reserve the right to showcase your project in our portfolio unless you request otherwise.

Can I use your work for multiple purposes?

Yes, the deliverables are yours to use as needed. Whether it’s for marketing, sales, or internal purposes, you have full flexibility.

How do you protect my personal information?

Your privacy is paramount. We use industry-leading security measures, including encryption and access controls, to safeguard your data. For more details, please review our [Privacy Policy](https://www.opticoresolution.com/privacy-policy).

Do you share my data with third parties?

No, we do not sell, rent, or trade your personal information to third parties for marketing purposes. Data may only be shared with trusted partners (e.g., hosting providers) under strict confidentiality agreements

Do you offer ongoing support after project completion?

Yes, we provide post-project support packages for maintenance, updates, and troubleshooting. These services are optional and can be customized to suit your needs.

What if I encounter issues with my website or design?

Reach out to us immediately, and we’ll address the issue promptly. If you have a support package, we’ll prioritize resolving the problem within the agreed timeframe.

Are your services compliant with regulations like GDPR and CCPA?

Yes, we adhere to global data protection laws, including GDPR and CCPA. Our practices ensure compliance, and we’re happy to discuss how we protect your data further.

How do I get started with Opticore Solutions?

If a breach occurs, we’ll first attempt to resolve the issue amicably. If unresolved, we may suspend or terminate services as outlined in our [Terms and Conditions](https://www.opticoresolution.com/terms-conditions).

Where are you located?

Our headquarters is located in House # 640 (6th Floor), West Kazipara, Mirpur, Dhaka-1216, Bangladesh. However, we serve clients globally and collaborate seamlessly through virtual tools.

How can I contact you?

You can reach us through:
- Email: osl@opticoresolutionsltd.com
- Phone: +88-01896204400
- Website: https://www.opticoresolutionsltd.com
We’re available during business hours and respond promptly to inquiries.

Do you offer discounts for long-term partnerships?

Yes, we value long-term relationships and often provide special pricing or packages for ongoing collaborations. Let’s discuss how we can create a win-win partnership!

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